#MBE_Erkrath – What do they actually do?

Our History at a Glance


"When we founded Customer in Focus GmbH & Co. KG in 2006 we chose Erkrath as a convenient location with good access to transport facilities.

Right at the beginning one of our first customers asked if we could print ‘a few’ training documents for his new company. It wasn’t actually our original business plan, but as we all come from the catering / hotel trade and are always service and customer oriented we of course said „Sure!“ – the customer was from London.

As a result of the ‘few’ training documents – in the first year it was manuals for over 2,000 participants, mainly for the EU Institutions and DHL – we soon realised that our original premises in Max-Planck-Strasse were too small.

Since 2009 we have been located in the office complex Am Steinhof, directly opposite the local railway station – and these premises are more than three times the size. Over the years this customer, the international training provider Corporate Learning Solutions plc.has continued to add big names to its customer base, including UNICEF, Xella, Max-Planck-Institute, Rehau, Coca-Cola, 3M and Bechtle.

We now prepare high-quality training documents for over 3,500 participants annually, for groups comprising between 10 and 30 participants – on demand and customised for each course. The courses take place either on the company premises or in other locations they have booked. This means that we send the manuals and other training material to 35 countries on 4 continents – from Mexico to Malaysia, from Cape Town to Copenhagen, from Madrid to Moscow.

Right from the start our service has also included the preparation of manuscripts und presentations in 9 languages and based on client-specific layout, design and quality management, printing and assembling in various formats, e.g. presentation files, spiral binding, brochures etc., appropriate packaging for safe, international express shipping and of course the actual despatch and tracking of the consignment until the documents arrive on time at the correct location.

In brief: Graphics – Printing – Packaging – Despatch – one-stop service: in fact everything that the franchise system Mail Boxes Etc. stands for.

So what could be more logical than to combine our know-how, built up over years of experience, with the even more diversified know-how of a global network of over 1,500 partners and to found a full-service company, partly for local companies in the vicinity.

As a result, we founded SHP Druck & Versand OHG, owned by Ann Husmann-Piasecki and Dirk Schirmer, and are proud members of the Wirtschaftskreis Erkrath e.V. and Handwerkerkreis Erkrath e.V., two local business and trade organisations.

And so, since 2014 the MBE-Center Erkrath has been operating as an independent company, but with the know-how of the long-standing actors and the steady growth of the team of employees"